Learning objective:

Some customers will occasionally need to suspend billing for their membership. This process will outline how to suspend their membership as well as helpful things to know. .

To put a contract on hold or suspend a contract for a set time frame:

  1. Look up the customer whose autopays are being suspended
  2. Go to the client's Account Details page.
  3. Scroll down to the Contracts section.
  4. Click Suspend to the right of the contract.
  5. Choose between 30 day suspension or 60 day suspension where instructed to Select a suspension type.
    • The 30 day and 60 day suspensions are the suggested options as it is suggested that customers needing more than a 60 day suspension either terminate their contract and repurchase at a later time, or use the Suspension Type None and enter the suspensions duration manually.
  6. The contract suspension fee will populate automatically when the Suspension Type is selected.
  7. Enter the start date of the suspension, as well as any notes about why the contract is being suspended.
  8. Click Add Suspension.

Things to know

  • If Scheduling suspensions are enabled through General Setup Options, suspending a contract will also suspend a client's booking privileges.
  • If the client's next scheduled autopay is on the same date as the suspension, that autopay will not run.
    • Note: If you wait until the day of the scheduled autopay to schedule a suspension, or you schedule the suspension for a date after the scheduled autopay, the autopay will run.


  • Click here to learn more about suspensions.