You may need to cancel, delete, end, or hide scheduled classes. This article goes into details on how to accomplish those tasks.
Before you start
- The Manage class/event schedules and Manage Classes/Events descriptions staff permissions must be enabled in order to make changes to your scheduled classes.
- These instructions apply to classes. To learn how to cancel an enrollment or event, click here.
- Are you replacing a class with one that still has the same service category? Click here to learn how.
- Do you want to remove a class completely? Click here to learn how.
Contents
- How to change the end date of a class
- Where to cancel, delete, or hide a class from the Classes tab
- Deleting a class from the Edit Scheduled Class/Event screen
- Related articles
How to change the end date of a class
If you are cancelling the class because it's no longer being held, it is better to end the class by changing the end date. Not only does this keep schedules organized in business mode, but it also frees rooms and resources that are no longer being used.
To change the end date of a class:
- Select your Classes tab.
- Make sure that there are no clients booked in the class past the last date you want to hold the class.
- If there are scheduled clients, early cancel their reservations and notify the clients of the schedule change.
- Click on the name of the scheduled class you want to end.
- If you use rooms and resources; clear the room.
- Change the End date to the last day that class will be held.
- Save your changes.
This will remove the class from your schedule after the new end date without affecting any historical data.
Some things that may prevent you from changing the end date
- If you have future Teacher Change/Substitutions scheduled for that class, you will need to delete those for all meeting times that occur after the new end date.
- If there are future cancellations scheduled, you'll need to delete those for all meeting times that occur after the new end date.
- If a room or resource is still assigned to the class, you'll need to clear the room before setting the new end date.
Where to cancel, delete, or hide a class from the classes tab
Follow the steps below:
- Go to your Classes schedule, and click on the gear icon to the right of the class you wish to make changes to.
- Click on Cancel or delete a class from the multiple options.
- When you select the Cancel or delete class option, a lightbox will appear.
- Choose the option that you would like:
- Cancel this one class: Cancel just one session. This option lets you take one of many classes off the schedule. If clients are already enrolled in the session, then you'll have the option to view the roster, tag clients, and generate the Class/Event Cancellation Auto Email. You can also send an email to notify the instructor of the session.
- Cancel a block of classes: Cancel a group of classes defined by a range of dates. You can choose the date range and the days of the week on which the class will be canceled. After reviewing the change, you can send an email to notify the instructor.
- Cancel all following: Cancel every class from a single date onward. You can choose the date, but every instance of the class thereafter will be canceled. After reviewing the change, you can send an email to notify the instructor.
- Permanently remove class: Take the class out of your MINDBODY site. Note: This option is available only for classes that were scheduled without any sign-ups, meaning not a single client has ever enrolled in the class. If at least one client has enrolled, you must cancel all bookings in the class before you'll see this option.
- A second screen will ask you if you want the cancellation to be visible or hidden from clients. If wish to hide the cancellation at a later time, you can do so by using the gear tool to the right of the cancelled class.
- You can then complete the cancellation process.
Deleting a class from the Edit Scheduled Class/Event screen
You can also delete a class schedule from the Edit Scheduled Class screen. You can reach this screen by clicking on the name of the class on the Classes tab. This option is only available for classes that do not have any client sign-ups. If a client has signed up for any of the scheduled occurrences of the class, this option will be greyed out and the class will need to be cancelled from the Classes tab.
1. To cancel the class from the Edit Scheduled Class/Event screen, you'll click the Delete link at the top right corner. A popup will appear at the top of the page that will ask you to confirm the class deletion.
2. Click OK to permanently delete the class schedule.
Related articles
- Classes: How do I cancel a class for just one day?
- How do I mass cancel classes within a Service Category or Location?
- Classes: How do I undo a class cancellation?
- Why can't I change the end date of a class?
- How do I change a class on my schedule?
- How do I permanently remove a class from the class schedule when it's already been cancelled?