Running a small business is hard work. No matter how focused you are on providing an exceptional customer experience, handling negative reviews is simply a part of owning a small business.
Download this guide for tips on:
- How to respond when you are faced with a bad review
Researchyou need to do before you respond
- Ideal timeframes for response
- Suggestions on tone and message
- Strategies to help you win back the customer
- Tips on how to get your best customers to give you positive reviews