How Do I View a Order's History?

By Amanda Campagna
Published: Jun 26, 2020
Duration 2m
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Finding the details of an order, its appointments, and payments has never been easier. The history of the order and appointment (when it was created, when a deposit was paid, etc.) is now available directly in the order side panel.

It’s never been easier to look back at past orders and see what was done and what staff member made the change.

How to Access Order History

Order history can be accessed by clicking the Clock icon in the top right of the side panel.

You will then see a list of actions applied to this order to help you better understand the changes that took place during the order's life cycle.

What history is displayed?

Appointment History

Appointment Created
Appointment Booked
Appointment Added (to order)
Appointment Confirmed
Appointment Checked-In
Appointment In Service
Appointment Cancelled
Appointment No Show
Appointment Updated
Appointment Linked
Appointment Unlinked
Appointment Paid

Order Event History

Order Created
Order Split
Order Merged
Order Closed
Order Voided
Item Added
Item Removed
Item Refunded
Employee Updated
Price Overridden
Price Override Removed
Receipt Emailed
Message (Email) sent
Message (SMS) sent

Payment History

Payment Captured by Merchant Processor
Payment Declined by Merchant Processor
Payment Initiated
Payment Applied
Payment Failed
Tip Initiated
Tip Applied
Tip Failed
Tip Distributed
Hold Initiated
Hold Applied
Hold Failed
Deposit Initiated
Deposit Applied
Deposit Failed