Running a small business is hard work. No matter how focused you are on providing an exceptional customer experience, handling negative reviews is simply a part of owning a small business.

Download this guide for tips on:

  • How to respond when you are faced with a bad review
  • Research you need to do before you respond
  • Ideal timeframes for response
  • Suggestions on tone and message
  • Strategies to help you win back the customer
  • Tips on how to get your best customers to give you positive reviews