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Now that the live stream is set up, let's see how to book clients and send auto emails.

Setting up the live stream auto email

Within 30 minutes of the class’s start time, links to the live stream class will be sent to all clients that have signed up at that point. The live stream link emails are operational emails, so they’ll override any opt-in settings the clients have. However, they are not currently customizable.

Live Stream Link email

A contact log can be created for any email sent through the virtual wellness platform, to provide a history of communications and help with any troubleshooting needs your clients may have.

Contact log

1. Click on Home and go to Manager Tools.
2. Click the Settings button at the top.
3. Choose General Setup & Options.
4. Expand the System Settings tab and uncheck Require Contact Log Type.

Disable Require Contact Log Type

Booking clients

Your clients will be able to book your virtual classes the exact same way they book any other class, so we won't be covering that in-depth here. Check out all of the different options for booking in this Support Center article.

Late client sign-ups

For clients who were booked late manually on the business side or missed the auto email, the live stream link can be shared automatically. Simply click the Live Stream Link button to copy the link to your clipboard. You can then send that link directly to the client.

Clicking Live Stream Link

The client experience during a live stream class

If the host has yet to start the class, the client will be placed in a private waiting room until the class begins.

Private waiting room

When the class begins, the client will see a prompt requesting permission for the site to access their camera and microphone. This preference can be saved in the browser for future sessions.

Camera permission prompt

Just like on the host's side, the client can enable or disable their microphone or camera using the controls at the top of the screen.

In the center, the client can see their camera feed in a Last check. The client can take this opportunity to make sure their microphone and camera are set up as they want.

When the client’s ready to join, all they have to do is click the green Join button.

Component controls

Once the class begins, the screen is very similar to what the host sees. As shown above, the pinned video is placed in the center of the screen, and can be changed at any time by the host. Just like on the host's screen, the list of participants can be found on the left.

Live stream class

Clients can also toggle Grid view by clicking the icon in the top-right corner of the screen.

Grid view

The client can leave the class at any time by clicking the Leave button at the top of the screen. The client can then sign out of the virtual wellness platform by clicking the Sign Out button. This can be helpful if the client needs to log in with different credentials.

Signing out

As you can see, hosting and participating in a live stream class is easy on Mindbody’s Virtual Wellness Platform. Using virtual services, you can enable your clients to engage with your business from nearly anywhere in the world, and expand the reach of your business beyond the four walls of your brick-and-mortar location.