Handling chargebacks

When a payment is made with a credit card, and then a cardholder contacts the card-issuing bank to dispute the payment to get their money back, it is called a chargeback.

Chargebacks are an essential tool to help customers reclaim their money from a fraudulent or bad business, but chargebacks can happen to honest businesses, too. In fact, any business that accepts credit card or bank account details can and probably will encounter a chargeback at some time. Chargebacks are a normal part of accepting payments and you may be able to resolve disputes directly with the customer in most cases.

Protect your business by learning more about how chargebacks work, reasons they are initiated, and how to respond if you receive one by reviewing these resources:

• Chargebacks FAQ (Article)
• Should I return a sale if I get a chargeback? (Article)
• Tips on preventing chargebacks (Article)
• Knowing your customer to prevent fraud (Article)
• Credit card fraud prevention information resources (Article)
• Payment scam posting as group booking (Article)