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Outline

Using Mindbody's Virtual Wellness Platform makes hosting a live stream class quick and easy. In this article, we'll review how to host and run a scheduled live stream class.

Starting the live stream


Opening the classes tab

From the home screen, click the Classes tab to open your class schedule. In the schedule, you’ll see every class with live streaming enabled, indicated with a signal icon by the class’ name.


Opening class sign-in screen

The Class Sign In screen will be very similar to what you’re used to, with a few small differences: a “Start live stream” button in the center of the screen, which you can click to open the live stream video platform, and a “Live Stream Link” button.


Live Stream Link email

Within 30 minutes of the class’ start time, links to the live stream class will be sent to all clients that have signed up at that point. The live stream link emails are operational emails, so they’ll override any opt-in settings the clients have. However, they are not currently customizable.


Contact log

A contact log can be created for any email sent through the virtual wellness platform, to provide a history of communications and help with any troubleshooting needs your clients may have.


Disable Require Contact Log Type

To allow this, you’ll need to disable “Require Contact Log Type” in General Setup & Options.

Any clients that book the class less than 30 minutes before the scheduled class time will automatically receive an email with a link to the live stream before the class begins.


Clicking Live Stream Link

If a client has difficulty receiving their live stream link, simply click the Live Stream Link button to copy the link to your clipboard. You can then send that link directly to the client.

Clients that want to book a class after its scheduled start time will need to be booked on the business side, and will need to be sent the live stream link manually.


Clicking create live stream link

If your class was scheduled on the same day as it was set to occur, the “Live Stream Link” button will be changed to a “Create Live Stream Link” button. Be sure to click this button more than 30 minutes before the class begins to ensure your clients receive the automatic live stream link email.

Once this button is clicked, it will change back to the “Live Stream Link” and the “Start live stream button” will appear.


Start Live Stream

When you’re ready to begin your live stream, simply click the “Start live stream” button to get started. Remember: while any staff member or owner can start the live stream, the assigned instructor will always be made the host when they join -- regardless of which staff member originally started the session.


Running the live stream

In the following segment, we'll take a deeper dive into the live stream host's screen, and how each feature works.


Virtual Wellness Platform Login

If this is your first time using this feature, you'll be taken to a log in screen where you can enter your staff login credentials. You won’t have to complete this step again on this device, as this information will be saved in your browser for future sessions.


Permissions

Upon loading the live stream screen, you’ll see a prompt asking permission to access your computer’s camera and microphone. Be sure to enable both of these, or else the live stream won’t work.


Component controls

In the bottom-left corner of the screen, you'll find the controls for your microphone, secondary audio input, and camera. You can click the icon for each of these to disable or enable that component.

  • Microphone: use this to select the microphone you'd like to use to instruct the class. We recommend using the microphone built into your webcam or ear pods.
  • Camera: Select the camera you'll be using to instruct the class.
  • Secondary audio: You can use this option (not available on mobile devices) to select a secondary audio source for playing music you own a business license for.
    • For example: if your microphone connects via USB or Bluetooth, you could plug a media player (like an iPod) into the microphone port on your computer, and select that microphone port as your secondary audio source. This will give you independent control over your microphone and music volume.
    • If the above example isn't possible, or if you don't have enough audio inputs on your computer to support both your microphone and a music device, you can use an audio routing program (i.e., Loopback, Virtual Audio Cable, etc.) for your music needs.


Now is a good opportunity to make sure your camera placement allows your clients to get a full view of you (and your mat, if needed) throughout the class – regardless of your position.

When you’re ready to begin, go ahead and click the Start button at the top of the screen. The hosting staff member must join the live stream within the first 5 minutes of the start of the class, and must share their video within 30 minutes. Likewise, a client must join within 30 minutes of the start of class. Otherwise, the live stream will end.

If any clients join the live stream before the staff member, they’ll be placed in a private waiting room until the staff member joins.


Pinning a video

At first, all video feeds will be grouped at the bottom of the screen, including your own. You can now choose which video to Pin as the primary video, which will be seen by everyone in the class. This can be your own video feed, a second host, or even a client you'd like to highlight.

Only one video can be pinned at a time, and you can change the pinned video whenever you like.

A few things to keep in mind regarding clients' video feeds:

  • The first 15 clients to join will have the option to display their video feed.
  • The remaining clients will appear as a black box with their name.
  • If you are one of the first 15 clients, choosing to not share your video will not open a spot for another client.
  • If you leave or are disconnected from the session, the next client on the participant list will gain the ability to share their video feed. If you return to the session, you will be placed at the bottom of the participant list.


Minimize participant videos

Finally, the participant videos can be minimized by clicking the arrow icon in the top-left corner of the video menu.


Grid view

If you prefer being able to view all of the top 15 participants at once, you can toggle Grid view by clicking the icon in the top-right corner of the screen.


Participant list

A list of the current participants can be found on the left side of the screen. This list is collapsed by default, and can by opened by clicking its icon.

Currently, clients aren’t automatically signed into your class when they join the live stream session. Therefore, it’s recommended to take note of this list so you can manually sign in those clients after the class is finished.


Mute and turn off video

All clients join the Live Stream as muted, but can unmute themselves if need be. If needed, you can mute or turn off the video for all participants by clicking that respective button at the bottom of the list. Keep in mind: the Mute All function will not affect the pinned video.


Chat box location

Also on the left side of the screen is a button you can click to open the Chat Box. You can use the chat box to post a welcome message to your live stream class participants, including important info, answers to frequently asked questions, helpful tips for a successful class, and more.


Chat box

All chat messages are seen by all class participants, as there is currently no private chat option. Live Stream Recording will not record chats, and chat messages will only be visible for a participant as long as they are in your class. Lastly, all chat messages have a 280 character limit.


End Live Stream button

When you're finished with the class, you can click Leave. From there, you can click Leave (if a co-host will be continuing the class) or End Live Stream for All (if the class is over).

As Mindbody’s Virtual Wellness Platform is still in its early stages, there are some meeting features that are currently not available, such as hand-raising or virtual backgrounds.

If you encounter any issues while using the video platform, we recommend that you double-check this support article to make sure your web browser is supported.

When it comes to the actual video content of your live stream, there are many factors to keep in mind. These range from the location of the shoot, to the placement of your camera, to the quality of your audio. For more information on how to set up the audio and video of your live stream, check out these articles:

Tips for Live Streaming Fitness Classes

How to Optimize Audio for Your Videos

In the next lesson, we’ll walk through the client experience of booking and attending a live stream class.